Returns

At RPS Auto Parts we always try to make sure you are happy with your purchase, but we know that there are times when you do need to return an item. If you are unhappy with your goods for any reason, you can return your item to us.

This does not affect your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, for further information please refer to clause 5 of our terms and conditions.

We are happy to offer a refund on unused items returned within 60 days of purchase. If the item is faulty, we will offer a refund or exchange where available.

Please follow the instructions below relevant to how you received your order.

Return your item by courier (arranged by us)

Return of unwanted products

• We can arrange the collection using one of our couriers at a cost of £3.45.
• Any products returned must not be devalued, should be in a re-saleable condition and include the documentation and original packaging.
• All items will be inspected before a refund is applied.
• Your refund will be processed within 7 days of us receiving the product back.

For faulty or damaged products

• We will arrange a pick-up service free of charge
• All items will be inspected before a refund is applied, If the item is not deemed faulty upon inspection you will be charged a £3.45 carriage cost
• Your refund will be processed within 14 days of us receiving the product back.

Returning your item by post (arranged by you)

Return of any products

• You (the customer) are responsible for all postage costs for products returned under our Returns Procedure (except where the goods are faulty – see above) unless this has been specifically agreed and confirmed in advance with the Customer Service Department.
• RPS Auto Parts will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.
• To return an item by post you will need to follow the instructions on the returns label included with your order, alternatively to help us to speed up your refund, please follow the steps below, it is very important to enclose the following information with your parcel to enable us to start processing your return within 24 hours of receipt.
  • Please ensure you state your original order number, which can be found on the order confirmation email you received when placing your order. Without it, your refund could be delayed.
  • Clearly state the product code, quantity, and reason for return.
  • Return your order to: RPS Auto Parts Ltd – Unit G07 Regent 88, 210 Church Road, London, United Kingdom, E10 7JQ.
     
• Please retain proof of postage until we have confirmed your refund. We recommend that your select a suitable postage method that insures you for the value of the item(s) being returned.
• Upon receipt, all products will be inspected and at our discretion, credit may be refused.

Please ensure you have read our Terms and Conditions for further information Contact Us.